If payment is required, the institution will only release the records or information once the balance of payment is received. You will receive your information or records via an email or link to a dedicated website if you submit online. They may contact you for clarifications or notify you if a time extension is required to process your request.
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- The FOI team in the organisation you submit your request to will not tell other parts of the organisation who you are when dealing with your request.
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Organisations should provide the requested information unless there is a reason not to. If this is the case, they should provide you with information about how to simplify your request so that it does not meet this limit. Guidance on how to write an effective FOI request can be found Madjoker on the Information Commissioner’s (ICO) website.
- This demonstrates Legal Services’ recommended time management of FOIs and EIRs within the 20-working day period.
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- You can check if they want their response to be sent via the website, or direct to them.
- Further guidance on responding to a request can be found on the ICO website.
- It is unlikely that you will be asked to input to the response, but you should provide support and assistance if asked.
- The only exceptions to this are requests the organisation considers to be deliberate attempts to disrupt its work or waste its time.
- See the ICO guidance on disclosing information to the public securely for further information.
You may need to consider whether requests that ask for information about small numbers of people (i.e. rare diagnoses within a small rural area) may allow for the identification of an individual. You can consider applying this exemption when you know that the requestor already has the information, or when it is already in the public domain, for example when it is published on your website. It is good practice before re-sharing a response to check that it does not contain any hidden data (see section on checking responses for hidden data for further information). If you have responded to a previous request for the same information, you can re-use that response if it remains relevant and accurate and signpost the requester to it if it has been published. Examples of exceptional circumstances may be when the organisation is under extreme pressure due to a major incident, or the FOI request is exceptionally complex and involves a number of external parties. The FOIA does not define what a ‘reasonable’ extension is, though ICO guidance suggests the total response time should not exceed 40 days, except in exceptional circumstances.
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